Privacy Policy
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How we protect your privacy on qbisconnect.com and when you use our SaaS services
QBIS Software and its affiliates offer many services to help you run your business, including a platform to host your own QBIS Software database. As part of running those services we collect data about you and your business. This data is not only essential to run our services, but also critical for the safety of our services and all our users. This policy explains what information is collected, why it is collected, and how we use it.
Information we collect
Most of the personal data we collect is directly provided by our users when they register and use our services. Other data is collected by recording interactions with our services.
Account & Contact Data
When you register on our website to use or download one of our products, or to subscribe to one of our services (QBIS Software ERP Online, Free Trial, QBIS Software Apps, QBIS Software SaaS, etc.), or fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, company name, email address, and sometimes your phone number, postal address (when an invoice or delivery is required), your business sector and interest in QBIS Software, as well as a personal password.
We never record or store credit card information from our customers, and always rely on trusted third-party compliant payment processors for credit card processing, including for recurring payment processing.
Job Application Data
When you apply for a job on our website or via an employment agency, we usually collect your contact information (name, email, phone) and any information you choose to share with us in your introduction letter and Curriculum Vitae. If we decide to send you a job proposition, we will also ask you to provide extra personal details as required to fulfil our legal obligations and personnel management requirements.
We will not ask you to provide information that is not necessary for the recruitment process. In particular, we will never collect any information about your racial or ethnic origin, political opinions, religious beliefs, trade union membership or sexual life.
Browser Data
When you visit our website and access our online services, we detect and store your browser language and geolocation in order to customise your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser for statistical, security and legal purposes: your IP address, the time and date of your visit, your browser version and platform, and the web page that referred you to our website.
Form Protection
Some forms on our website may be protected by Google reCAPTCHA. This technology relies on heuristics that are based on technical characteristics of your browser and device, and may also use specific Google cookies.
Customer Databases
When you subscribe to a QBIS Software SaaS service and create your own QBIS Software database (for example by starting a Free Trial), any information or content you submit or upload into your database is your own, and you control it fully.
This data will often include personal information, for example: your list of employees, your contacts and customers, your messages, pictures, videos, etc. We only ever collect this information on your behalf, and you always retain ownership and full control of this data.
Free Trial Session Recording
When you start a free trial on our QBIS Software SaaS service, you may be offered the possibility to consent to the recording of the beginning of your free trial session in order to help us improve the user experience of our products.
If you consent, the information that is collected includes what is visible on the screen during the first 2 hours of your free trial, as well as your interactions with our apps (where you click, which menu you open, etc.).
How we use this information
Account & Contact Data
We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time).
Customer Database
We only collect and process this data on your behalf, in order to perform the services you have subscribed to, and based on the instructions you explicitly gave when you registered or configured your service and your QBIS Software database.
Accessing, Updating or Deleting Your Personal Information
You have the right to access and update personal data you have previously provided to us. You can do so at any time by connecting to your personal account on QBIS Software. If you wish to permanently delete your account or personal information for a legitimate purpose, please contact our Helpdesk to request so.
Security
We realise how important and sensitive your personal data is, and we take a great number of measures to ensure that this information is securely processed, stored and preserved from data loss and unauthorised access.
Data Retention
We only retain data as long as necessary for the purpose for which it was collected, including legal retention periods and the duration of your subscription.
Cookies
Cookies are small bits of text sent by our servers to your computer or device when you access our services. They are stored in your browser and later sent back to our servers so that we can provide contextual content.
Contacting Us
If you have any question regarding this Privacy Policy, or any enquiry about your personal data, contact us via email at:
privacy@qbisconnect.com
QBIS Software – Data Protection
81 Botterklapper Street
The Willows
Gauteng
South Africa